1. Introduction
This Privacy Policy describes how ThumbVid ("we", "us", or "our") collects, uses, and shares information when you use our service ("Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, name) when you sign up;
- Content you upload (images, text prompts, YouTube URLs, video scripts);
- Payment information (processed securely by our payment processors);
- Communications you send to us (support requests, feedback).
2.2 Information Collected Automatically
- Usage data (features used, timestamps, interactions);
- Device information (browser type, operating system, device identifiers);
- Log data (IP address, access times, pages viewed);
- Cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service;
- Process your requests and generate AI content;
- Process payments and manage your account;
- Send you technical notices, updates, security alerts, and support messages;
- Respond to your comments and questions;
- Monitor and analyze usage patterns and trends to improve user experience;
- Detect, investigate, and prevent fraudulent or unauthorized activity.
4. Information Sharing
We may share your information with:
- Service Providers: Third parties that help us operate our Service (cloud hosting, AI model providers, payment processors, analytics);
- Legal Requirements: When required by law, court order, or other government or law enforcement authority; or to protect our rights, property, or safety;
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. AI Processing
When you use our AI features, your inputs (prompts, images, URLs) are processed by our AI systems and third-party AI service providers (e.g., OpenAI, Google). These providers process data to generate the requested content. We recommend reviewing the privacy policies of these AI service providers.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes (e.g., tax records, dispute resolution).
7. Data Security
We implement commercially reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Accessing, correcting, or deleting your personal data;
- Objecting to or restricting certain processing;
- Data portability.
To exercise these rights, please contact us at support@thumbvid.com.
9. Cookies
We use cookies and similar technologies to collect information and improve the Service. You can control cookies through your browser settings, but disabling cookies may affect functionality.
10. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@thumbvid.com